Cisco UCCX Study Kits - Standard

World's First Cisco Unified CCX Self-Study Kit, designed to help anyone with basic Cisco Unified Communication knowledge to learn, deploy and configure the Cisco UCCX Platform. Cisco Unified CCX Lecture on Video will give you the concept you need to understand what and how Cisco Unified CCX Operates and how its component interacts with each other.  Scripting Study Kits include step-by-step videos on creating basic to advanced Cisco UCCX Call Flow using various advanced techniques such as REST API, Java Class. Database access along with XML File manipulation. Troubleshooting Kit helps you troubleshoot Cisco UCCX solutions, call flow, finesse logins, and much more...

You will learn

• To integrate with Cisco Unified CM
• Learn to day to day configurations skills, teams and contact service queue
• Deploy Advanced CCX Scripting Techniques
• Learn to provision Cisco Finesse Agent Email and UCCX WebChat
• Learn Finesse Gadget and customization of your own gadget.
• Learn to customized CUIC Reports
• Integrate with SocialMiner Server
• Learn to make REST API Calls

• Cisco UCCX Deployment & Administration
• Advanced Cisco UCCX Scripting Kit