Tel: 1-866-777-0060 | Request For Information
Cisco UCCX 12.5 Video Training
Introducing Cisco UCCX Video Training, a comprehensive and in-depth learning resource designed to equip you with the knowledge and skills needed to master Cisco Unified Contact Center Express (UCCX) solutions. Whether you're a beginner exploring the world of contact center technologies or an experienced professional aiming to enhance your expertise, this training is your gateway to success. Our Cisco UCCX Video Training offers a structured and engaging learning experience, providing you with a solid foundation and practical insights into deploying, configuring, and managing Cisco UCCX environments. With expert-led instruction and real-world scenarios, you'll gain the confidence to handle various aspects of UCCX, including call routing, script creation, agent management, reporting, and more.
Price - $899 USD
- Cisco UCCX Deployment & Administration
- Advanced Cisco UCCX Scripting Kit
- BONUS - Cisco WebEx Contact Center Study Kits
Cisco Contact Center Video Training
Select a bundle and save more
Cisco UCCX 12.5 Video Training
$899
- Cisco UCCX Video Training
- 2 Years Validity
- Free updates
- Instructor Support via Email
- 2x PC Single User License
Cisco Contact Center Package Save $600
$1,499
- Cisco UCCX Video Training +
- Cisco UCCE/PCCE Video Training
- Cisco WebEx Contact Center
- 2 Years validity
- 80 Hours of Lab access
E-Learning Platinum
$1,899
- Full Access to e-Learning
- 2 Years Validity
- 2x PC Single User License
- Instructor Support via Email
- 200 Hours of Lab Access
Content Outline
Cisco UCCX Deployment & Administration
- Chapter 1 - Introduction to Cisco UCCX Solutions Module 1.0
- Chapter 2 - Introduction to Cisco UCCX Module 1.1 - Design and Plan
- Chapter 3 - Introduction to Cisco UCCX Module 1.2 - Design Consideration
- Chapter 4 - Introduction to Cisco UCCX Module 1.3 - Understand Call Flow
- Chapter 5 - Installation of UCCX using Prime Collaboration
- Chapter 6 - Initialization of Cisco UCCX Cluster with CUCM
- Chapter 7 - Managing Cisco UCCX Application Server
- Chapter 8 - Managing and Configuring RmCM Subsystem
- Chapter 9 - Managing HTTP Trigger in Cisco UCCX
- Chapter 10 - Overview of Cisco Finesse for Agent and Supervisor
- Chapter 11 - Creating Basic Cisco UCCX Scripts
- Chapter 12 - Creating Scripts to collect prompt and menu
- Chapter 13 - Creating Loop and Decission Making script
- Chapter 14 - Creating Database Scripts in Cisco UCCX
- Chapter 15 - Overview of Cisco SocialMiner Integration with Cisco UCCX
- Chapter 16 - Overview of Outbound dialing in Cisco UCCX
- Chapter 17 - Configuring Reporting Serve for Cisco UCCX
- Chapter 18 - Basic Cisco UCCX Call Flow
- Chapter 19 - Overview of Cisco UCCX Script Debuging
- Chapter 20 - Overview of Cisco UCCX Administrative Tools
Advanced Cisco UCCX Scripting Kit
